Frequently Asked Questions

The dashc am is typically mounted onto the vehicle’s front windshield or dash board. You should not set/ install this dash cam at a place that would obstruct or reduce a driver’s view. Make sure your usage complies with the pertinent vehicle codes of your state, province, territory or country.

Using the supplied DC power adapter, all myGEKOgear dash cams are powered through the vehicle’s cigarette lighter socket. However, the design of the power supply from a cigarette charger varies by each model from car manufacturer We recommend to test or check the user manual of your car for more details.

All myGEKOgear dashcams comes with a 4 meters (13.25 FT) long DC power adapter cable, which can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar.

If your current media player cannot play the recorded video, please download the latest version of your standard media player installed on your computer (Windows Media Player, QuickTime) or download a free version of the VLC Media Player from a trusted source online.

The GPS Logging information is saved in the memory card.

The GPS logging system is not live tracking system. Currently it does not have the functionality to track a device.

Unfortunately, at this time, all dash cams are designed to save video recordings onto a memory card only.

The recorded files are automatically saved into the SD or micro SD card, depending on the model. When the memory card becomes full, the camera’s loop recording function will automatically loop and overwrite the oldest video. If you want to ensure that a particular file does not get erased simply back it up. Please refer to your device’s user guide available under support for each model.

The recording time depends on the size of the memory card that is used.  Please refer to the table below:

The data will be saved onto a Micro SD memory card.

You can adjust the resolution setting within the dash cam’s settings menus.

No, the GPS logging is similar to the time and date stamp on your dash cam and will display on your footage playback.

The following methods are available to view/playback the videos recorded on your dashboard camera:
Dashboard Camera’s Screen – Directly playback on the dashboard camera by entering the playback mode using the “MODE” button.

Television – Output via HD Output to a HD enabled television

Computer – Unplug your SD or Mini SD card from dashcam and plug into your computer. You can view your videos from your computer or connect your camera to a computer with the supplied USB cable. The camera will enter into Mass Storage mode, which allows the camera to act as a USB Flash Drive.

With power source supplied, it will start recording once motion is detected in or around the vehicle. The power supply from cigarette charger was designed differently by each car manufacturer. We recommend to test or check the user manual of your car for more details.

It is safe to hardwire the device to your car battery but we recommend buying the proper cable from your local retailer. You do so at your own risk.

Every device has an option to turn off audio recording. You must go through the setting options and set the voice recording option to off. Please refer to your device’s user guide available under support for each model.

Start with a clean dry surface. If the temperature of the suction cup is drastically different than that of the windshield it might cause the suction cup to lose its grip. If you need to, a little moisture might help it to seal firmly. Find your target on the windshield, press it on, and apply firm pressure to the center of the mount. What you are doing, and want to do, is to push all of the trapped air between the mount and the windshield out from behind the mount. Try not to let the mount slide (if it slides easily you might have used too much moisture) and keep firm pressure for about fifteen seconds.

We advise, just like you would with any valuable items, that you take your dash cam down when your vehicle is left unattended. It is helpful if you carry a cloth in your car so that you can wipe the ring off from the suction cup. Some thieves may know that such a mark is from a dash cam and may try to break into your car.

1) Check the version on your specific dash cam (Please refer to manual or product page).

2) Download the latest version of the firmware.

3) Unzip the file.

4) Drag and drop the file onto the SD Card.

5) Delete the old version off of the SD card

6) Plug the SD card into the dash cam. It will take a few minutes to automatically update.

We have found that there are some compatibility issues with some brand name MicroSD cards even after you format the card correctly. Please refrain from using these incompatible brands that cause functionality issues: Sandisk, Samsung EVO, PNY, Verbatim and most off brand cards. We recommend that you use any of the following brand cards: Transcend, ADATA, Kingston, Patriot and Silicon Power (SP).

If you are still within your one year warranty, you can email our customer service team at service@mygekogear.com and submit the Part Request with the following information: Name, Model dashcam you own, which part you need and your shipping address then our reps will get to your request shortly. If outside of your warranty dates, the process is the same, but the rep will let you know the cost and how to proceed with the transaction to complete the purchase of said part.

In cases like these, the dash cam is often too sensitive in terms of the G-Sensor/Parking Guard/Bump Recording feature so most likely the dash cam is saving all the files as emergency recordings which cannot be overwritten by the loop recording function. Please format your micro SD card on your computer then set your dash cams G-Sensor/Parking guard/ feature to low sensitivity or off for testing purposes. If you are still experiencing issues after adjusting the sensitivity, please contact our customer service team at service@mygekogear.com.

Unfortunately, we do not complete any repairs at our US location and only supply replacements when warranty RMA services are requested.

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