If you are still within your one year warranty, you can email our customer service team at service@mygekogear.com and submit the Part Request with the following information: Name, Model dashcam you own, which part you need and your shipping address then our reps will get to your request shortly. If outside of your warranty dates, the process is the same, but the rep will let you know the cost and how to proceed with the transaction to complete the purchase of said part.